Role description
The successful candidate will support the Stakeholder and Business Development Manager in recruiting companies and individuals to our membership schemes. This is a key role involving lots of customer interaction and helping us to keep accurate records about our members. Therefore a welcoming attitude and good customer service skills will help you succeed.
As well as learning basic business operations you will become a membership specialist which opens lots of other doors to future careers.
Find out here what it is like to work for a professional membership body like the Nuclear Institute.
Main duties include:
Serving the NI and its members
- Adding new members to our Customer Relationship Management (CRM) database and ensuring that records are well maintained and accurate.
- Updating records as members change or move.
- Producing lists of members that can be used to invoice companies, follow up individuals for payment of membership subscriptions or provide for marketing purposes.
- Send out member welcome emails.
- Solve member login queries.
- Assist members to access a range of membership services.
- Be the first line responder to phone calls from members and on our web chat system.
- Respond to queries in the Membership inbox.
Supporting the volunteers
- Producing mailing lists for our volunteer communities including branches, YGN and Special Interest Groups.
- Keeping volunteer lists and resources updated.
- Other tasks to support NI operations as requested.
Key skills
Essential
- A confident attitude, willingness to learn, and enthusiasm to take on new tasks as needed
- Excellent IT, written and verbal communications skills
Desirable
- Excellent customer service skills.
Reporting to: Stakeholder and Business Development Manager
Further information
Location and Travel
The Nuclear Institute does not have an office so you will primarily be working from home. Time will be made to meet with you for in-house training and we have monthly team meetings in London, however you can be based anywhere.
There may be travel and occasional out-of-hours working to support membership and events.
Training and Career progression
What training will the apprentice take and what qualification will the apprentice get at the end?
- Level 3 Business Administrator to develop a range of office skills (training provider: JGA Limited)
- In-house training in membership administration
- External training of one day per week
What is the expected career progression after this apprenticeship?
- There are many well-paid jobs in the membership sector and hundreds of employers
- A skilled membership officer could be earning £30,000+ in a few years
Application Procedure
Applications should be made via the National Apprenticeships website via the link below. If you have any questions please contact hr@nuclearinst.com
The Nuclear Institute is the professional membership body and learned society for the nuclear industry. The Nuclear Institute conducts educational and outreach activities, organises events and conferences, produces a respected industry journal, and supports professionalism within the industry and of our members. The Nuclear Institute works closely with other organisations, as well as the Engineering and Science Councils and Society for the Environment which licence the Nuclear Institute to register professionals as Chartered Engineers, Scientists and Environmentalists as well as other grades of registration. The Nuclear Institute has over 3,000 members, a small staff team of 5 people and around 400 volunteers. The nuclear industry is a growing and exciting place to be for anyone interested in helping to achieve a low carbon world and mitigate climate change.